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automotive faq's

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Answering Your Frequently Asked Auto Glass Questions

Get answers here to commonly asked questions about All-West auto glass services. Don’t see your question? Contact us at the All-West Glass location nearest you!

Q: How do I file an insurance claim?

A:  Are you a BC resident? We may be able to file your claim for you! All-West Glass is an ICBC Glass Express participant—simply come in and see us, and we’ll set up your glass claim, following it through from repairs to collecting the deductible to invoicing ICBC for the balance. If you’re a resident of another province, you’ll need to give your insurance company a call to begin the claim process.

Q: How are windshields replaced?

A:  Windshields are attached to the vehicle body with urethane, so the first step in replacing a windshield is to cut away the old urethane from the vehicle. Then, both the vehicle and new windshield are prepared with new urethane, the windshield is mounted to the vehicle and the urethane is given time to cure.

Q: How long does it take to replace a windshield?

A:  Most windshield replacements can be completed in 3-4 hours. During this time, we carefully remove and replace your windshield, and then the adhesive used to bond your windshield to your vehicle’s body is given time to cure until it is safe for driving. Without this curing time, your windshield could detach from your vehicle in an accident. The time necessary to reach “safe drive-away time” varies depending on the type of urethane used, the temperature, the humidity and the type of airbag system.

Q: Do you have my replacement windshield in stock?

A:  All-West Glass has the largest auto glass inventory in northwestern Canada, and in most cases, we have the necessary windshield in stock. If not, we can generally have the windshield delivered to us in one day, depending on the All-West Glass location.

Q: Does All-West Glass stock other replacement auto glass?

A:  We have a variety of replacement door, vent, back and quarter glass in stock for common passenger vehicles, mainly trucks. Generally, though, due to the huge variety of vehicle makes and models and the relatively low demand for other types of glass, most replacement glass needs to be ordered and will arrive within 1-2 days. We may also be able to find replacement glass through automotive recyclers.

Q: What role do windshields play in the safety of vehicles?

A:  Windshields fill 5 critical roles in vehicle safety. Learn more about those roles.

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We guarantee that all repairs we perform meet or exceed Canadian automotive glass industry standards.

This guarantee protects you against defective workmanship or materials* and is valid from the date of issue for the life of the vehicle, provided it remains owned by/registered to you.



*Please note: Coverage for damages caused by or resulting from unreasonable use, maintenance or care of the vehicle are excluded.

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