FAQ's

door repairs and maintenance faq

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Frequently Asked Door Repair & Maintenance Questions

Answers to your commonly asked questions about door care are here.

Q: My All-West Glass door hardware has tarnished. Can the original appearance be restored?

A:  Yes and no. Some solid brass items can be refinished and re-lacquered, but most finishes would require recoating, and that’s often more expensive than simply replacing the hardware. Some hardware may have manufacturers’ warranties against tarnishing and can be repaired/replaced under warranty.

Q: How do I get the broken glass in my All-West door or patio door replaced?

A:  Our Customer Service Representatives are on hand to help if your door’s glass is broken. Giving us a call is the first step in setting up a repair! Contact your All-West Glass location today.

Q: Can you use a wood door in our climate?

A:  The answer is yes! When selecting a front door you want to take into consideration the front elevation of your house. Is it north or south facing, do you have any type of overhang or coverage? A lot of wood door manufactures will not warranty a door if you stain it dark and if it is south facing. One thing you want to also make sure of is that it is finished properly; this is one thing that you want to leave to the professionals. Investing in a reputable company to stain or paint the door properly will go a long way. Remember the old cedar doors that are quite old and only after a number of years might need a fresh coat of stain? Exactly, they seem to have lasted forever! Make sure you also select a wood species that is recommended for exterior applications.


One very important thing that needs to be taken into consideration is that some of the wood doors come from places like BC and which is very humid compared to places like Alberta. When finishing a door from a humid climate you need to let the door dry out to approximately 7% and then you need to make sure that you remove all of the weatherstripping and any hardware. The door will expand and contract between winter and summer and you want to ensure that the door is completely sealed. If the door is sealed properly, it will stand the test of time. We have installed many wood doors over the last 15 years, and they look as good as the day they were installed. Always follow the finishing guidelines from the manufacture and on the back of the finish, as this will guarantee that you will be looked after should you have any issues with the door. Typically wood door manufactures don't have a long warranty and it only covers manufactures defects.

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We guarantee that all repairs we perform meet or exceed Canadian automotive glass industry standards.

This guarantee protects you against defective workmanship or materials* and is valid from the date of issue for the life of the vehicle, provided it remains owned by/registered to you.


*Please note: Coverage for damages caused by or resulting from unreasonable use, maintenance or care of the vehicle are excluded.

LOCATIONs

All of our British Columbia locations are Glass Express-certified.

ALBERTA

EDMONTON, GRANDE PRAIRIE, PEACE RIVER, WHITECOURT


BRITISH COLUMBIA

Burns Lake, Chetwynd, Dawson Creek, Fort St. John, New Hazelton, Houston, Kitimat, Prince George, Prince Rupert, Quesnel, Smithers, Terrace, Vanderhoof


Northwest Territories

Yellowknife


Yukon

Whitehorse

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